Prices

All prices in the store are stated in SEK including VAT. We reserve the right to change prices due to price changes from the supplier, incorrect printing in the price list and inaccuracies in prices due to incorrect information and we reserve the right to adjust the price.

Returns

When purchasing goods on the website, you as a customer have a statutory 14-day right of returning your product that applies from the time you have received an item that you have ordered.

When using your right of return product you must announce that you want to return your product. The message should be sent to us at info@nordkeramik.com. In your message, you must clearly state:
- your name

 - address

 - e-mail address

 - order number and

 - which goods the return applies to
You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging. On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when the product is used or damaged.

Complaints

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge. You must always contact us for approval before returning a defective item. The complaint should be sent to info@nordkeramik.com immediately after the defect is discovered.

To proceed with a complaint any errors and defects must always be reported to  info@nordkeramik.com where you provide us with

 - your name

 - address

 - e-mail address

 - order number and

 - a description of the error.

If we fail to rectify the defect or deliver a similar product, we will repay you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

Limitation of liability

We take no responsibility for indirect damages that may occur due to the product. We do not accept any responsibility for delays/errors due to circumstances beyond the company's control. These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier. Furthermore, no responsibility is taken for any changes to products/product properties that have been changed by the respective supplier and other factors beyond our control.